Refund policy

Refund & Returns Policy

At Humble LIVING, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

1. Return Period

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and in the same condition in which you received it.
Be unworn where applicable.
Include all original tags and packaging.
Include proof of purchase or your order details.

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at:

humbleliving786@gmail.com

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos of the item where applicable

Please do not send any items back before your return request has been approved. Unauthorised returns may not be accepted.

Once your return request has been reviewed, we will provide you with the applicable return instructions.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at:

humbleliving786@gmail.com

Please provide your order number and clear photographs or videos showing the issue. We will assess the matter and, where appropriate, arrange a replacement, refund or other suitable resolution.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Personalised or customised products
Products that have been used, worn or damaged after delivery
Products without their original packaging or tags, where applicable
Gift cards
Items specifically identified as non-returnable on the product listing
Sale or clearance items, unless the item is defective or incorrect

Additional exclusions may apply depending on the nature of the product.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Return Shipping

Unless the item is damaged, defective or incorrect, the customer may be responsible for the cost of returning the item.

Where an item is confirmed to have been damaged, defective or incorrectly supplied, Humble LIVING will assess the appropriate return and replacement/refund arrangements.

Return shipping costs are generally non-refundable unless otherwise required by applicable law.

6. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, colour, size or variation, the quickest option may be to return the original item (where eligible) and place a new order once your return has been approved.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be processed to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

If you have not received your refund after the applicable processing period, please contact us at:

humbleliving786@gmail.com

8. Important Information for Dropshipped Products

Some Humble LIVING products may be fulfilled and shipped directly from one of our third-party suppliers.

Delivery times, packaging and return procedures may therefore vary depending on the product. Where applicable, we will provide you with the relevant return instructions after your return request has been reviewed.